Privacy Policy

WelcomHotels Lanka Private Limited ("WLPL") welcomes you to its website, ("Website") and looks forward to a meaningful interaction with you. For the purpose of this policy ("Privacy Policy"), "we", "us" and "our" means WLPL and "you", "your" and "User" means any authorized person who accesses or uses the Website.

This policy lays down our practices with respect to confidentiality and disclosure of personal information about you. By accessing or using the Website, you confirm that you are an adult above 18 years of age, you agree to be bound by the terms and conditions of this Privacy Policy and expressly consent to the same. All information provided by you shall be governed by this Privacy Policy. If you do not agree please do not use or access our Website.

While collecting information, WLPL or any entity authorized on its behalf to collect information takes such steps as are, in the circumstances, reasonable to ensure that the person providing the information has the knowledge of:

  • The fact that the information is being collected;
  • The duration of time for which the information shall be retained;
  • The purpose for which the information is being collected; and
  • The intended recipients of the information.

The providers of information are permitted, as and when requested by them, to review the information they had provided.

Collection of Information

We collect particulars that you choose to share with us through the form available in the 'Enquires' section in the website, such as your name, address, contact number, and other personal data specifically mentioned in the Application Form, the Agreement to Sell, Deed of Transfer which are required to be executed for the purpose of effecting a transaction of sale and purchase between us, should you apply for purchase of a unit and your application is accepted in terms thereof ("User Information"). We may also obtain User Information from our service providers, agents and marketing partners. In the event that you choose to contact us with your User Information via email or postal communication, we may store the same, adhering to this Privacy Policy.

We request you not to share any data other than the User Information. However, in the event you volunteer any such information through any of your communication with us, we shall not record, store or use such data in any way.

Use of Information

We may use your User Information to respond to your queries, to communicate information regarding Sapphire Residences to you and to effectuate a transaction of sale and purchase with you. We may also use this information to notify you regarding any changes to this Privacy Policy and obtain your consent to such changes.

We may use the site usage information of all Users in the aggregate to operate and improve the Website and in order to foster a positive user experience. To personalise your experience on our website or to support one of our promotions, we may assign your computer browser a unique random number called a cookie. "Cookies" enhance website performance in important ways like personalising your experience, or making your visit more convenient. Your privacy and security are not compromised when you accept a "cookie" from our website. We does not use "cookies" to collect personal information. "Cookies" cannot read data from your computer's hard disk or read cookie files from other websites.

We may also use your information to keep you informed about offers, promotions, news and developments that may be of interest to you, should you choose to subscribe to such updates from us.

We retain and process your information for only as long is necessary to fulfil the purposes mentioned above.

You may review, correct, update or change your User Information and you have the option of withdrawing your consent to the collection, retention and/or use of your information by us. To exercise these options, you may send an email to, following which all your information will be corrected, changed or removed, as requested. However, please be informed that if the withdrawal of such consent results in any inability on our part to conclude a transaction with you, this will be without any liability to us. We shall keep you notified of the same.

Confidentiality and Disclosure of information

Your information will not be shared by WLPL with any party except as provided in this Privacy Policy.

WLPL assures you that in the event of your information being shared by WLPL with its parent company, ITC Limited, its marketing service providers, Realpro Lanka (Private) Limited, Realpro Realty Solutions Private Limited, or Sotheby's International Realty Network and Gensler and Associates/International Limited, Chris Graham Limited T/A Graham Associates, YOO Worldwide LLP , such sharing of information shall be for the purpose of disseminating information regarding Sapphire Residences, internal business purposes, records and activities relating to the sale of the apartments in Sapphire Residences and as may be required for the purpose of the sale of apartments in Sapphire Residences and for the purpose of conducting negotiations and concluding the sale of the apartments. You hereby grant your consent to WLPL to share such information with such entities for these purposes. In the event that any information collected from you is used by our parent company, ITC Limited, such use shall be subject to the applicable laws of India. In the event that such information is used by any of our marketing partners, such use shall be subject to the laws applicable in the relevant jurisdiction where such entity is located or where such entity disseminates the information. Further, you agree that your recourse shall be solely against such service provider only, in the event of failure by them to protect your personal information or for any unauthorized use of the same.

WLPL has adopted reasonable security practices and procedures comprising of managerial, technical, operational and physical security control measures with a view to ensure confidentiality and prevent unauthorized disclosure of your information. However, WLPL shall not be responsible in any manner whatsoever for any violation or misuse of your personal information by unauthorised persons consequent to misuse of the internet environment or by the unauthorized use of your information.

WLPL does not retain User Information after the purpose for which it is furnished is accomplished unless the same is required to be retained under any law in force or for audit purposes, except for any concluded agreements to sell and deeds of transfer. In such cases also, confidentiality of such information is maintained to the extent permissible by applicable laws.

Cookies:- To personalize your experience on the Website or to support one of its promotions, WLPL may assign your computer browser a unique random number ("cookie"). "Cookies" enhance Website performance in important ways like personalizing your experience, or making your visit more convenient. Your privacy and security will not be compromised when you accept a "cookie" from the Website. WLPL does not use "cookies" to collect personal information. "Cookies" cannot read data from your computer's hard disk or read "cookie" files from other websites.

Queries and Complaints

In the event of any queries or grievances relating to this Privacy Policy or your information that is collected or used by us, please contact the following:

Head of IT
21, Galle Face Centre Road, Colombo -01

T.  +94 11 787 7777

Except as specified otherwise, this Privacy Policy shall be governed by and construed in accordance with the laws of Sri Lanka and Sri Lankan courts shall have exclusive jurisdiction over any dispute arising out of or connected with this Privacy Policy.

Changes to the Policy

WLPL reserves its right to revise this Privacy Policy from time to time at its sole discretion.